FAQs
Answers to your top questions.
Quick answers to what customers ask most. If you don't find what you need, email [email protected] — a real person replies within a day.
Shipping & delivery
How private is shipping?
Plain unmarked box, no logos, no brand names. Return address shows 'Hallonancylem Inc.' Discreet in every way.
How fast does it arrive?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International: 5–10 business days with duties prepaid.
Do you ship worldwide?
Canada, UK, Australia, and EU regions. We cover duties upfront so you never pay surprise fees at delivery.
Returns & warranty
What's your return policy?
30 days, full refund, free return shipping. We accept returns even on used products—condition doesn't matter. Returned items are recycled responsibly.
How long is warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery wear, silicone tears. Free replacement or repair shipping.
What if it arrives broken?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases with a prepaid return label.
Materials & safety
What materials are used?
Medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full details on each product page.
Is it waterproof?
Yes—IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe in showers, baths, and poolside settings.
How quiet is it?
33–48 dB depending on intensity—quieter than a soft whisper. Verified by independent audiology testing.
Using your device
How long does battery last?
Up to 120 minutes per charge, depending on intensity level. Full charge takes 90 minutes with the included USB-C magnetic base.
How do I clean it?
30 seconds warm water, one drop of mild soap, pat dry. Full cleaning guide on the [Care & Cleaning](/care) page.
Can I bring it on trips?
Yes—TSA-approved, comes with a silk pouch, travel lock (press button 5 seconds) stops accidental activation.
Don't see your question here? Email [email protected] — we add new FAQs weekly based on what customers ask.